• Completion of secondary school is usually required.
  
• Completion of some college or other post-secondary programs may be required.
  
• Clerical or sales experience may be required.
  

High School Diploma
Diploma

Address customers' complaints or concerns
Maintain records and statistics
Issue receipts and other forms
Explain the type and cost of services offered
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Perform general office duties
Order office supplies and maintain inventory
Access and process information